RIICOM201E Communicate in the workplace 

This unit of competency involves the skills and knowledge required to interact with people internally and externally through verbal, non-verbal and written communication and to follow verbal and written instructions in the work place. It includes communicating verbally and non-verbally with clients, giving and receiving instructions, taking part in group discussions, participating in informal meetings and preparing to process routine correspondence and records.


Course Content

The course covers the following;


  • Introduction
  • Methods of communication
  • Beware of interrupting
  • Signs
  • Information tags
  • AS1851
  • Communication and radio rules
  • Fire-ground communication
  • Non-fire-ground communication
  • 3 Cs of radio communication
  • Terms and wording
  • The phonetic alphabet
  • Telephone systems
  • Data protection
  • Maintaining confidentiality
  • Diversity and communication
  • Factors affecting cross cultural communication
  • Nonverbal communication
  • Workplace communication systems or process
  • Role and responsibilities of team members that perform duties in communication centre
  • The communications centre
  • Radio systems
  • Operator qualities
  • Basic functions performed
  • Trunking
  • Simulcast network
  • Simplex
  • Radio technologies
  • Base radios
  • Mobile radios
  • Emergency report for duty systems
  • Dealing with a bomb threat
  • Radio procedures
  • Training
  • Terms and wording
  • The 3CSs of communication
  • Transmitting a message
  • Operational incident radio communications
  • Common traffic advisory frequency
  • CTAF emergencies
  • Pilots point of view



4 Hours