PUATEA004 Work Effectively in a Public Safety Organisation

This unit covers the competency required to manage own work and to work effectively with other personnel in a public safety organisation.


Course Content

The course covers the following;


  • Introduction
  • What is a policy
  • Procedures
  • Factors affecting your fire department work
  • Factors affecting work conditions
  • Performance pathway model
  • Monitor your own work practices
  • Own your work
  • Improve firefighting support, development and safety
  • Company’s code of conduct
  • Who should the code apply to?
  • Making informed decisions
  • Professionalism
  • Fire department chaplains
  • Workplace bullying and harassment
  • Aircraft rescue and firefighting competency and requirements
  • Industry skills and competencies
  • Demonstrating the currency of trainer/assessor skills
  • Stress
  • How do you know if stress is affecting you?
  • Stress overload
  • Promote co-operation
  • Communication with others
  • Respect when communicating



2 Hours